Returns & exchanges

Return instructions

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and if you are not completely satisfied with your purchase, we will gladly accept notified exchanges or a credit note request for goods in original condition within 365 days of purchase. Please be advised that we will exchange it, issue a credit note or a gift certificate but no refunds.

Customers from Canada or U.S.A. are only responsible for one-way return shipping.

If the new espadrilles are more expensive than the originally purchased model, the difference will be charged to your credit card after notification.

PLEASE FOLLOW THESE EASY STEPS TO MAKE THE RETURN:

Step 1: At the back of the packing slip you will find an exchange form. Please indicate the details of the exchange (example: exchange these navy blue espadrilles size 9 to red espadrilles size 10).

Step 2: Ship the return package to the address below:

ESPADRILLESTORE
4518 Rue St. Denis
Montreal, Qc, H2J 2L3
Canada

Step 3: If you are shipping from the United States do not use UPS or FEDEX since they charge heavy custom fees, we suggest to use USPS (United States Postal service).